General terms and conditions

Guidelines and recommendations for packing and storage at Pelican premises.
These guidelines will help you pack and store your belongings so that they stay in good condition until you need them again. Proper packing of stored items is always the responsibility of the customer and is not controlled by Pelican.

Packing tips
- Fill the boxes to size so that underfilled or overfilled boxes don't topple your hard-built stack.
- Mark the boxes and make a list of them so you know where everything is.
- Mark boxes containing breakables so you can be careful when handling them.
- Pack heavy items in small boxes to make them easier to move.
- Remove loose shelves from shelves and bundle them.
- Unpack everything you can and protect unpacked items with packing material.
- Wrap furniture and other items in protective plastic to prevent dirt, dust and other deterioration of items due to air quality.

Books and documents
- Pack books horizontally to avoid damage to the spine.
- Do not pack fragile items in the same box and fill empty spaces with packing material.
- Avoid overpacking and use small cardboard boxes.

Clothes and textiles
- Pack clothes and textiles in airtight bags and store by hanging or in boxes.
- Food and other stains should be removed before storage.
- Pests can be a risk anywhere, so add a “Raid” hood or similar to be on the safe side.
- There is a wealth of additional information on pest control on the Internet, see for example www.hyonteismaailma.fi.

Dishes and decorations
- Cushion the bottom and edges of the box.
- Pack all items separately, stacking bowls and glasses on top.
- Fill the empty space with packing material.
- Mark boxes with a breakable sticker and do not place heavy objects on top.

Furniture
- Unpack the furniture and protect the parts with packing material.
- If the table cannot be unpacked, place it on the floor with the legs up.
- Lightweight chairs can be stacked on top of each other.
- Finally, cover the furniture with a light dust cover.

Lamps
- Package and protect shades and feet separately.
- Pack small lamps in boxes and bulky ceiling lights in bubble wrap or protective plastic.
- Do not store heavy objects on top of breakable ones.
Paintings and mirrors
- Pack well, protect corners and store vertically.
- Use plastic or bubble wrap for packaging, it also protects against moisture.
- Put tape on the back of the artwork and make the packaging snug so that the plastic does not rub the surface of the artwork.

Metal, bicycles and tools
- Clean and wipe down all metal surfaces.
- Tie long-handled tools such as rakes and shovels into bundles to keep them together.

Appliances
- Attach the washing machine drum before moving (see washing machine manual).
- Clean and dry the fridge and freezer and leave the doors open.
- Other items can also be stored inside large appliances.

Guidelines and recommendations for storage
- Make sure the storage space you choose is suitable for the goods you are storing. It should be dry, clean, warm and ventilated.
- Place the tray under the goods so that they are about 10 cm off the floor.
- Leave air space around the goods to allow air to circulate.
- Leave a walkway at the edge of the warehouse to make it easy to get your stuff out.
- Stack heavy boxes underneath and lightweight and breakable ones on top.
- Place frequently used items near the door.
- Store sofas, beds, paintings and mirrors upright if at all possible.
- Make the most of all available space, including height.

Information on safety and security and on operating on Pelican premises to which the Customer is obliged for his/her own safety and security:

Pelican wants to do everything in its power to protect the safety of its customers. It is the Customer's responsibility to read and comply with these Safety Guidelines in order to enable Pelican to best protect the Customer's safety.

Driving to the centre
For your safety:
When you drive in or out of the centre, use your personal code. When entering the centre, please make sure that no one else drives in with you using the same door key. Do not drive into the centre with someone else using the same door key. Always use your own personal code when entering and leaving the centre so that we know who is in the centre.

Caravans
- Caravans are for all Customers. After use, please put the trolleys back in the places indicated on the trolleys.
- Do not get up yourself or let your children get on the trolley. The trolleys are not intended for the transport of persons.
- Load the wagons carefully. Do not load the trolleys too full.
- Use the trolley only on level ground and with care outside indoors.
- Under no circumstances may trolleys be removed from Pelican's premises.
- Do not use the trolleys for storage at the rental property. If it comes to our attention that you are using the trolley for storage or just keeping it empty on the Rental Property, we will charge you for the trolley at the daily rate.

Loading and parking area
- Driving speed in the lanes must not exceed 15 km/h. Ask for assistance if your visibility is poor.
- Park your vehicle only in the spaces indicated. Remember that other customers must be able to move around.

Inside the centre
- You are responsible for any waste, there is no waste disposal service for customers.
- The costs of disposing of, removing, moving and cleaning up any objects, rubbish or goods left in the loading and outdoor areas, storage areas or indoor areas will be charged in full to the customer.
- Keep children out of sight and do not let them run around on their own.
- Do not block walkways (hallways, gates, doors, driveways, etc.).
- If you see anything suspicious or someone who is a safety hazard, contact staff.
- Do not overload elevators. Place heavy items in the middle.
- Do not use the lifts for longer than necessary. Remember that others may also need lifts.
- Stack your belongings safely at the rental property. Place heavy items on the bottom. Do not put heavy items up against the walls.
- Do not stack higher than the walls of the rental property. If you need more space, please contact the staff.
- The maximum loading capacity of the building is 500 kg/m2.

Payment terms
- If you rent a property for more than one month, the rent must be paid by the first day of each month.
- Invoices are issued on the 15th of each month and are sent within three days of issue. It is due on the first day of the following month.
- Once a reminder has been sent, it cannot be cancelled.
- If the Lease is not terminated, it will remain in force for one month at a time. The period of notice from Pelican is one month. On the Customer's side, the notice period is one month, however, if the notice is given on the 15th of the month at the latest, the obligation to pay the rent shall end on the last day of the month in question. If the lease is terminated on or after the 16th of the month, the obligation to pay rent shall continue until the end of the following calendar month.

Fire safety
- The centre is equipped with fire alarms and emergency exits for your safety Do not touch the alarms and do not support the emergency exits.
- The alarm is activated in case of fire or fire drill. Find the nearest emergency exit and leave the building immediately.
- Smoking is not allowed in any of the centre's buildings. Any person violating this ban may be removed from the premises.

General terms and conditions

1. Rental Agreement
1.1 The Customer is entitled to store its goods at the Storage Unit for the rental period specified in the Rental Agreement.
1.2 The rental and storage of storage space is subject to the terms and conditions set out in the Agreement and these General Terms and Conditions, which together constitute the Agreement. If you choose to include the stored property in the company's insurance policy, the company's insurance terms will apply; see clause 7.1 below. For more information about the company's insurance and the cover it provides, please see our Summary of Insurance Cover.
1.3 If the Customer hires the parking space or other special conditions are agreed with the Customer which differ from the Lease Agreement, the current General Conditions will apply in addition to the agreed special conditions to the extent that the General Conditions do not conflict with the special conditions.
1.4 Pelican reserves the right to amend the Lease Agreement, the General Conditions and any other Special Conditions.
1.5 Confidentiality. However, information may be disclosed to the court or other authorities, banks or similar bodies or legal advisers.
1.6 Any disputes arising out of or in connection with this Agreement shall be settled by the Helsinki District Court.

2. Stored goods
2.1 The Customer is entitled to store only (dry) piece goods at the Storage Unit. The Customer is not entitled to store his goods on the property other than the Leased Premises or otherwise use the facilities outside the Leased Premises.
2.2 No foodstuffs or explosive, flammable, environmentally hazardous or otherwise harmful goods may be stored in the Leased Premises. The total weight of the goods may not exceed 500 kg/m2. If Pelican estimates that the stored goods may be harmful to people or property, the Customer is obliged to immediately remove the stored goods from the Leased Premises at Pelican's request. The Customer shall not store any goods that deviate significantly from what is considered normal storage goods in terms of their value and quality, such as furs, jewels and cash or other valuables.
2.3 Pelican shall have no responsibility for the stored goods, nor for their control or any other similar matter. Pelican is also not liable for any damage or loss of stored goods.
2.4 The customer is responsible for packing his/her goods so that they are not damaged by other goods stored on the premises. The customer must follow general packing instructions to avoid damage.

3. Use and cleaning of the Storage Unit at the end of the rental period
3.1 The Customer may only use the Storage Unit for the storage of goods. The Customer must keep the Storage Unit in order and maintain it. The Customer shall not be entitled to make any alterations or installations to the Storage Unit.
3.2 The Storage Unit is rented without the fixtures and fittings in the condition in which it is at the time of the conclusion of the Rental Contract. In the event of damage to the Leased Premises, the Customer shall be liable unless the Customer can prove that the damage was not caused by the Customer or anyone else for whom the Customer is responsible. No logos, texts or other signs related to the Customer's activities may be displayed outside the Leased Premises without Pelican's consent.
3.3 The Customer is obliged to empty and clean the Leased Premises at the end of the Lease. If the Customer has not fulfilled this obligation by 12.00 noon on the day of departure, Pelican has the right to empty and clean the Leased Premises. The Customer shall be liable to pay the costs of emptying and cleaning the Leased Premises, but not less than EUR 50.
3.4 If the Customer has unlocked and emptied the Leased Premises before the end of the Lease Term, Pelican shall have the right to sublet the Leased Premises or otherwise dispose of the Leased Premises on the day on which the Customer has left the emptied Leased Premises unlocked. The Customer's Rental Agreement shall expire at the same time, and the Lessor shall not be entitled to any different compensation or refund for the unused rental days.
3.5 The Customer shall keep the Rented Premises locked throughout the rental period. The Customer is responsible for ensuring that the doors of the Rental Unit remain closed and locked throughout the rental period. Pelican is not responsible for ensuring that the Customer's Rental Property is locked.
3.6 The Customer is responsible for keeping the keys to the Rental Property in a safe place. The Customer is responsible for any costs incurred in changing the lock and having new keys made.
3.7 The Customer must remove the lock on the Rental Unit at the end of the rental period. If the Customer has not removed the lock, the Customer shall be responsible for all costs incurred in removing the lock.
3.8 The Customer shall not leave any goods or rubbish on the Pelican property. The costs of transporting and recycling the goods will be charged to the Customer.
3.9 Smoking is strictly prohibited throughout the property.

4. Access and control
4.1 Access to Pelican's property and its individual storage areas is only possible with a code provided to the Customer. The Customer must ensure that the code is stored securely so that it cannot be accessed by third parties. If the Customer suspects that the code has fallen into unauthorised hands, the Customer must immediately inform Pelican.
4.2 If several persons are entitled to access the Rental Property, each person will be issued with a separate code and the Customer will be responsible for all codes in accordance with paragraph 4.1.
4..3 The Customer shall lock the Leased Premises with a cylinder lock for which Pelican does not have keys.
4.4 The Customer shall have access to the Leased Premises during Pelican's opening hours or at other times by special agreement with Pelican. Pelican has the right to charge a separate fee for the Customer's access to Pelican's premises outside of opening hours.
4.5 Pelican has the right to enter the Leased Premises for the purpose of repair or inspection of the property or in case of suspected damage to the Leased Premises. In order to carry out the control measures, the Customer is obliged to hand over the key or other necessary identification of the Leased Premises to Pelican's representative upon request. Pelican has the right to order the removal or removal from the Leased Premises of goods, substances and liquids that the Customer is not entitled to store in the Leased Premises. Pelican has the right to enter the Leased Premises even after the termination of the Lease Agreement for the purpose of emptying the Leased Premises.
4.6 In situations related to suspicions of authorities, Pelican has the right to restrict the Customer's right of access.

5. Rent
5.1 The amount of the rent is in accordance with the Rental Agreement. The rent is payable in advance on the 1st of each month. In case of late payment, a reminder fee of EUR 5 will be charged. The customer is liable to pay Pelican the interest and collection costs for unpaid rent.
5.2 In addition to what is stated in the Lease Agreement or elsewhere in these Terms and Conditions regarding Pelican's right to restrict the Customer's access to Pelican's property and its individual storage areas, Pelican has the right to prevent (e.g. by passivating the access code or locking the Leased Premises) the Customer's access to Pelican's property and its individual storage areas if the Customer has not paid the rent due after one (1) reminder.
5.3 Pelican shall have the right to adjust the amount of rent when Pelican deems it justified by market conditions. The change will be notified in writing to the customer at least 30 days before it takes effect.
5.4 The rent amount may be changed again at the earliest 3 months after the previous change has taken effect. The first change in the amount of rent may be made at the earliest 3 months after the entry into force of the Rental Agreement.

6. Other terms and conditions
6.1 The Customer must immediately inform Pelican of any change of address and telephone number. The Customer is responsible for the acknowledgement of notifications sent to the address last provided by the Customer.
6.2 The Customer is not entitled to transfer the Lease Agreement or to rent or otherwise assign any part of the Leased Premises to a third party without the written consent of Pelican.
6.3 The Customer is not entitled to store third party goods on the Leased Premises or otherwise allow a third party to make use of the Leased Premises without Pelican's written consent. The Customer shall be liable for any damage caused by the Customer or any person to the Property or the Leased Premises by the Customer.
6.4 Pelican's agent shall have the right to verify that the Customer has proper access to the Leased Premises or that the person in possession of the Customer's code has the Customer's consent to access the Leased Premises. The Customer shall ensure that the person to whom the Customer has granted access to the Leased Premises is able to demonstrate such consent. The Customer or the person to whom the Customer has given the aforementioned consent must be able to produce a valid form of identification.
6.5 If the Customer causes a false alarm at the property or storage area with an incorrect code or otherwise, the Customer shall be liable for all costs incurred as a result of the false alarm.
6.6 If the Leased Premises is subject to fire or other accident and the Leased Premises becomes unusable, the Lease Agreement shall terminate. In this case, Pelican is not obliged to offer the Customer other premises for rent until or after the renovation/reconstruction of the premises.
6.7 Pelican will provide lighting for the Leased Premises, but will not supply any other electricity, water or heating to the Leased Premises, unless this is agreed separately with the Customer. Pelican is not responsible for any interruptions in the supply of electricity, water and heat, unless the interruption is due to a structural cause for which Pelican is responsible.
6.8 Pelican guarantees that the air temperature in the Leased Premises will remain above zero in storage areas not intended for cold storage. The guarantee does not apply in the event of power failures or other force majeure.
6.9 The Customer is responsible for checking that the Rental Unit and the outside areas are suitable for the Customer's use in all respects.

7. Insurance and liability
7.1 The Customer shall ensure that the property stored in the storage facility is insured. The insurance cover must cover the actual total value of the property, must be valid for the entire duration of the contract and must be equivalent to the cover provided when the customer opts to include the stored property in the company's insurance policy. Pelican has taken out a property insurance policy covering only the property managed by Pelican. The insurance of stored goods is the sole responsibility of the Customer.
7.2 The Company may include physical loss and damage to the Customer's property in the insurance cover provided by the Company's own insurance arrangements. One condition is that the Customer has instructed the Company to include the Customer's property in the Company's insurance arrangements. Information on the insurance coverage of the insurance plan can be found in an annex to the contract (“Summary of our insurance coverage”). The insurance coverage under the Insurance Policy in relation to the Customer is the sole responsibility of the insurer and the Customer has no right of action against Pelican or the Group Company in respect of the insurance. If the Customer does not have adequate insurance coverage for the property he/she keeps at the Rental Property, the Customer is obliged to take out insurance or join the above-mentioned insurance scheme to insure his/her property.
7.3 If the Customer refuses to have the stored property included in the Company's insurance arrangements, the Customer must ensure that the property stored in the storage facility is insured as stated in clause 7.1 above. When requested by the Company, the Customer must show a copy of their insurance policy and the terms and conditions of the insurance.
7.4 Pelican shall not be liable for any damage to the Customer's goods caused by fire, theft, pest damage, water damage, vandalism or other similar causes. The Customer is obliged to insure the property stored in the Rental Unit against damage and theft for its full value. Upon request, the Customer shall verify in writing to Pelican the existence and coverage of insurance covering the property stored.
7.5 The Customer is aware that the property to which the Leased Premises belongs also stores goods of other Pelican customers, which may cause a deterioration of the indoor air quality of the property. Pelican shall not be liable for any damage caused to the Customer by the goods of other customers or by any breach of contract.
7.6 The Customer shall be liable for any damage caused to the Leased Premises, regardless of fault, unless the damage is proven to have been caused by the fault of Pelican or by a structural defect for which Pelican is responsible. In all cases, Pelican's liability to the Customer shall be limited to the amount that, under the terms and conditions of the liability or other insurance policy in force at the time, Pelican or the Group Company is liable to pay under the insurance taken out by Pelican or the Group Company. The Customer shall also be liable, regardless of negligence, for any damage caused by the Customer to Pelican's premises other than the Leased Premises and the property located therein, as well as to any property located on Pelican's premises and controlled by a third party.
8. Customer database
8.1 The Company shall act as data controller with respect to the Customer's personal data that the Company may collect, transfer, store or otherwise process pursuant to this Agreement. The Company is committed to processing personal data in accordance with its obligations under applicable data protection legislation.
8.2 For more information on the processing of personal data by the Company and the rights of Customers in relation to the processing, please refer to the Company's Privacy Policy and Customer Data Privacy Policy, which are available on the Company's website."

9. Breach of contract and termination
9.1 Pelican has the right, without prejudice to its right to invoke other legal grounds for termination, to terminate the rental agreement if the Customer, after two (2) written reminders, has not paid the rent within fourteen (14) days of the second reminder. Reminders will be issued at least every two (2) weeks. Pelican has the right to terminate the contract if the Lessee does not take corrective action without delay after receiving written notice from Pelican. Pelican has the right to use the property in the Leased Premises as security for the performance of the Tenant's contractual obligations.
9.2 In the event that the Lease Agreement has expired, Pelican has the right, without a court order, to liquidate the goods in the Leased Premises that the Customer does not remove from the Leased Premises within 10 days upon written request. Pelican shall have the right to retain the proceeds of the sale, if any, to cover any outstanding rent and any outstanding debts, costs of sale and other costs related to the termination of the agreement. Any excess of the proceeds of sale shall be paid to the Customer on a legal basis.
9.3 Pelican shall have the right to enter the Storage Unit for the purpose of liquidation of the Goods.
9.4 The Customer shall be obliged to inform Pelican if a third party owns the stored Goods or if a third party has a lien or a right of possession over the stored Goods.

WHEN CHOOSING THE TERMS OF USE, THAT THE STORED ASSETS ARE INCLUDED IN THE COMPANY'S
INSURANCE ARRANGEMENTS - SEE OUR INSURANCE COVER SUMMARY