General Terms and Conditions

1. Lease

1.1 The Customer has the right to store their items in the Storage Unit for the number of days indicated in the Lease.

1.2 The terms of the Lease and these General Terms and Conditions, which together constitute the agreement, shall apply to the lease of storage space and the storage of items. If the Customer has chosen to include the stored property in the company’s insurance contract, the company’s insurance terms shall apply (see Section 7.1 below). More information can be found in the Summary of Our Insurance Cover.

1.3 If the Customer rents a parking place or another agreement different from the terms of the Lease is made, these General Terms and Conditions remain in force along with such special terms unless they conflict.

1.4 Pelican reserves the right to amend the terms of the Lease, the General Terms and Conditions and any special conditions.

2. Items to be Stored

2.1 Only (dry) items may be stored in the Storage Unit. Items may not be stored elsewhere on the premises.

2.2 It is forbidden to store:

• Foods
• Explosive, flammable, environmentally harmful or hazardous materials
• Items exceeding 500 kg/m²
• Items of exceptional value (furs, jewellery, cash, etc.)

If Pelican deems stored items a risk, the Customer must remove them immediately at Pelican’s request.

2.3 Pelican accepts no liability for the stored items, their surveillance or loss/damage.

2.4 The Customer must package items properly and follow packaging instructions.

3. Use of the Storage Unit & Cleaning

• 3.1 Use is limited to storage. Units must be kept clean and undamaged. No alterations allowed.
• 3.2 Units are rented as-is. Customer is liable for damage unless proven otherwise.
• 3.3 Units must be emptied/cleaned by lease end. Otherwise, Pelican charges a minimum of EUR 50.00.
• 3.4 Leaving a unit unlocked/empty ends the Lease immediately without refunds.
• 3.5 Customers are responsible for locking units at all times.
• 3.6 Lost/broken keys must be replaced at Customer’s expense.
• 3.7 Locks must be removed when the Lease ends. Removal costs apply if not done.
• 3.8 Items may not be abandoned on premises. Removal costs will be charged.
• 3.9 Smoking is strictly forbidden on all premises.

4. Access and Control

• 4.1 Access is via personal code. Customers must protect it.
• 4.2 Each authorised person receives their own code. Customer is liable for all codes.
• 4.3 Units must be locked with a tumbler lock (Pelican holds no keys).
• 4.4 Access allowed during opening hours or by agreement. Extra fees may apply outside hours.
• 4.5 Pelican may access units for inspection, repairs or after lease termination.
• 4.6 Authorities’ suspicions may restrict access rights.

5. Rent

• 5.1 Rent is payable in advance each month. Late payment incurs EUR 5.00 notice fee plus interest/collection costs.
• 5.2 Access may be restricted after one past-due notice if rent is unpaid.
• 5.3 Pelican may adjust rent with 30 days’ notice.
• 5.4 Rent cannot be adjusted more than once every 3 months or within 3 months of Lease start.

6. Other Terms

• Notify Pelican of address/phone changes.
• No subletting or transfer without consent.
• No storing third-party items without consent.
• Pelican may verify authorisation and require ID.
• False alarms caused by Customers are charged in full.
• If a unit is damaged (fire/accident), Lease is cancelled. Pelican not obliged to provide alternative space.
• Pelican provides lighting only (utilities by agreement).
• Temperature guaranteed above 0°C in non-cold storage (excl. force majeure).
• Customer must verify unit suitability before use.

7. Insurance and Liability

Customers must insure stored items for their full value. Pelican’s insurance covers only Pelican’s own property. Customers may opt into Pelican’s insurance contract but remain responsible for coverage. Pelican is not liable for damage caused by fire, theft, vermin, water, vandalism, etc. Customer is liable for any damage to units, premises or third-party property unless caused by Pelican’s negligence. Pelican’s liability is always limited to its insurance coverage.

8. Customer Database

Pelican is the data controller for Customer personal data. Data is processed in accordance with law. More information is available in Pelican’s Privacy Policy on its website.

9. Breach of Contract and Termination

• Lease may be terminated if rent is unpaid after two notices or if corrective actions are not taken.
• Items uncollected 10 days after lease expiry may be sold to cover costs. Surplus is paid to the Customer.
• Pelican may access units for sale of items.
• Customers must disclose if items belong to third parties or are under lien.

10. Right of Withdrawal (Consumers)

Consumers may withdraw within 14 days of signing without reason. Written notice must be sent by mail or email. Refunds will be issued within 14 days of withdrawal. If service started before withdrawal, reasonable compensation must be paid for use.

11. Termination of Lease Agreement

Notice period is one month for both parties:

• If given by the 15th, rent ends that month.
• If on/after the 16th, rent continues until the end of the following month.

Termination must be in writing. The unit must be returned clean and empty.

Packing and Storage Instructions

Follow these guidelines to ensure safe storage:

• Fill and mark boxes properly.
• Use small boxes for heavy items.
• Wrap/dismantle furniture when possible.
• Protect fragile items with labels and cushioning.
• Store clothes in airtight bags with moth protection.
• Stack heavy items at the bottom, fragile at the top.

Safety and Facility Rules

• Always use your personal code and ensure nobody else enters with you.
• Return trolleys after use. Do not overload or misuse.
• Drive max 15 km/h in loading/parking area. Park only in designated spots.
• Dispose of waste properly. Customers are charged for improper disposal.
• Keep children supervised at all times.
• Do not block access paths or overload lifts.
• Do not exceed building load of 500 kg/m².
• Smoking is forbidden in all buildings.

Fire Safety

• Do not tamper with fire alarms or block exits.
• In case of alarm, use nearest fire exit immediately.
• Smoking is forbidden. Offenders may be removed from premises.