General Terms and Conditions

This is a translation of the original Finnish terms and conditions. In the event of any discrepancies, the Finnish version shall prevail.

1. Rental Agreement
1.1 The Customer has the right to store their goods in the Rental Unit during the rental period specified in the Rental Agreement.
1.2 The rental of storage space and storage is subject to the terms defined in the agreement and these General Terms and Conditions, which together constitute the agreement. If it is selected that the stored property is included in Pelican’s insurance arrangements, Pelican’s insurance terms shall apply; see section 7.1 below. Further information about Pelican’s insurance and the insurance coverage it provides can be found in the Summary of Our Insurance Coverage.
1.3 If the Customer rents a parking space or if other special terms deviating from the Rental Agreement are agreed with the Customer, these General Terms and Conditions shall apply in addition to the agreed special terms to the extent that the General Terms and Conditions do not conflict with the special terms.
1.4 Pelican reserves the right to make changes to the Rental Agreement, the General Terms and Conditions and any other special terms.
1.5 Confidentiality: The Customer undertakes not to disclose or reveal to third parties any content of this Agreement, such as the rent amount, rental terms or the obligations or rights of the parties. Information may, however, be disclosed to a court or other authorities, banks or similar entities or legal advisors.
1.6 Rental Agreement in the online store: In the online store, the Customer enters into a rental agreement by following the contract formation process presented in the online store and is responsible for the accuracy of the information provided. A rental agreement concluded in the online store enters into force when the Customer has accepted the agreement with their signature and Pelican Self Storage has received the payment or otherwise confirmed the agreement. The right to use the storage unit begins at the time specified in the rental agreement. The right of withdrawal referred to in section 10 applies to rental agreements concluded in the online store.
1.7 Any disputes arising from or related to this agreement shall be handled by the District Court of Helsinki.

2. Stored Goods
2.1 The Customer has the right to store only (dry) goods in the Rental Unit. The Customer does not have the right to store goods elsewhere on the property than in the Rental Unit, nor otherwise use areas outside the Rental Unit.
2.2 It is not permitted to store foodstuffs or explosive, flammable, environmentally hazardous or otherwise harmful goods in the Rental Unit. The total weight of the goods may not exceed 500 kg/m². If Pelican assesses that the stored goods may be harmful to people or the property, the Customer is obliged to immediately remove such stored goods from the Rental Unit upon Pelican’s request. The Customer may not store goods that significantly deviate from what is considered normal stored goods in terms of value and quality, such as furs, jewelry, cash or other valuables.
2.3 Pelican has no responsibility for the stored goods, nor for their supervision or any similar matter. Pelican is also not liable for damage to or loss of the stored goods.
2.4 The Customer is responsible for packing their goods in such a way that they are not damaged by goods stored in other units. The Customer must follow general packing guidelines to avoid damage.

3.Use of the Rental Unit and cleaning at the end of the rental period
3.1 The Customer may use the Rental Unit only for storage of goods. The Customer must keep the Rental Unit in good order and maintain it. The Customer does not have the right to make changes or installations in the Rental Unit.
3.2 The Rental Unit is rented unfurnished in the condition it is in at the time the Rental Agreement is concluded. If the Rental Unit is damaged, the Customer is responsible unless they can prove that the damage was not caused by them or anyone for whom they are responsible. Logos, texts or other markings related to the Customer’s activities may not be visible outside the Rental Unit without Pelican’s consent.
3.3 The Customer is obliged to empty and clean the Rental Unit at the end of the Rental Agreement. If the Customer has not fulfilled this obligation by no later than 22:00 on the moving-out day, Pelican has the right to have the Rental Unit emptied and cleaned. The Customer is obliged to compensate the costs of emptying and cleaning the Rental Unit, however at least EUR 50.
3.4 If the Customer has removed the lock and emptied the Rental Unit before the end of the Rental Agreement, Pelican has the right to re-rent the Rental Unit to another party or otherwise hand over the Rental Unit on the day the Customer has left the emptied Rental Unit unlocked. The Customer’s Rental Agreement terminates at the same moment, and the renter of the Rental Unit is not entitled to any compensation or refund for unused rental days.
3.5 The Customer must keep the Rental Unit locked throughout the rental period. The Customer is responsible for ensuring that the doors of the Rental Unit remain closed and locked at all times during the rental period. Pelican is not responsible for ensuring the locking of the Customer’s Rental Unit.
3.6 The Customer is responsible for carefully storing the keys to the Rental Unit. The Customer is responsible for any costs related to changing the lock and making new keys.
3.7 The Customer must remove the lock from the Rental Unit when the rental has ended. If the Customer has not removed the lock, the Customer is responsible for all costs incurred from removing the lock.
3.8 The Customer may not leave any goods or waste on Pelican’s property. Transport and recycling costs of goods will be charged to the Customer.
3.9 Smoking is strictly prohibited throughout the entire property.

4. Access and supervision
4.1 Access to Pelican’s property and its individual storage areas is only possible with the access identifier provided to the Customer.
The Customer must ensure that the identifier is stored securely so that it does not come into the possession of an unauthorised person. If the Customer suspects that the access identifier has fallen into unauthorised hands, the Customer must immediately notify Pelican.
4.2 If several persons have the right to access the Rental Unit, each person shall be given their own access identifier, and the Customer is responsible for all codes in accordance with section 4.1.
4.3 The Customer locks the Rental Unit with a cylinder lock, to which Pelican has no keys.
4.4 The Customer has access to the Rental Unit during Pelican’s opening hours in force at any given time or at other times by special agreement with Pelican. Pelican has the right to charge a separate fee for granting the Customer access to Pelican’s premises outside opening hours.
4.5 Pelican has the right to access the Rental Unit for the purpose of repairing or inspecting the property or if it suspects that damage has occurred to the Rental Unit. In order to carry out supervisory measures, the Customer is obliged, upon request, to hand over the key to the Rental Unit or other necessary identifier to a Pelican representative. Pelican has the right to order the removal of, or to remove from the Rental Unit, any goods, substances and liquids that the Customer is not entitled to store in the Rental Unit. Pelican also has the right to access the Rental Unit after the Rental Agreement has ended for the purpose of emptying the Rental Unit.
4.6 In situations involving suspicion by authorities, Pelican has the right to restrict the Customer’s access rights.

5. Rent and payment, recurring charges and invoicing in the online store
5.1 The amount of rent is as set out in the Rental Agreement. Rent is paid in advance on the 1st day of each month. In the event of late payment, a reminder fee of EUR 5 will be charged. The Customer is obliged to compensate Pelican for interest and collection costs related to unpaid rents.
5.2 In addition to what is stated in the Rental Agreement or elsewhere in these terms regarding Pelican’s right to restrict the Customer’s access rights to Pelican’s property and its individual storage areas, Pelican has the right to prevent the Customer’s access to Pelican’s property and its individual storage areas, for example by deactivating the access code or locking the Rental Unit, if the Customer has not paid overdue rent even after one (1) payment reminder.
5.3 Pelican has the right to change the amount of rent when Pelican considers this justified from a market perspective. The Customer shall be notified of the change in writing at least 30 days before it enters into force.
5.4 The amount of rent may be changed again no earlier than 3 months after the previous change has entered into force. The amount of rent may be changed for the first time no earlier than 3 months after the Rental Agreement has entered into force.
5.5 Online store payment methods, payment intermediaries and payment relationship: In the online store, payment can be made using online bank payments, payment cards (Visa, Mastercard), Apple Pay and MobilePay. Payment is made in connection with the order or otherwise in the manner stated during the order process. The payment relationship related to an order made in the online store is formed between the Customer and Pelican Self Storage.
Paytrail Plc (business ID 2122839-7) acts as the payment intermediary and payment service provider for online bank payments and, in cooperation with Finnish banks and credit institutions, forwards the payment to Pelican Self Storage. Paytrail may appear as the payment recipient in the payment transaction.
Frisbii ApS acts as the payment intermediary for payment card and Apple Pay payments and, in cooperation with banks and credit institutions, processes the payment transaction and forwards the payment to Pelican Self Storage.
MobilePay payments are made through the MobilePay service in accordance with MobilePay’s terms of use.
5.6 Saving the payment method and recurring charges: In connection with an order made in the online store, the payment method selected by the Customer may be saved for future charges of rent and other payments based on the Rental Agreement. The Customer accepts that payments may be charged automatically from the saved payment method. The Customer can manage and change their payment methods in the MyPelican customer portal or by contacting Pelican Self Storage.
5.7 Invoicing, payment receipts and electronic communication: Invoices, receipts and other payment-related notices are primarily delivered electronically to the MyPelican customer portal. The Customer is responsible for monitoring the information delivered to the customer portal. Pelican Self Storage may also deliver invoices and notices by letter post, email or other electronic means. The Customer is responsible for the accuracy of the address details they have provided.

6. Other terms
6.1 The Customer must immediately notify Pelican of any change of address or telephone number. The Customer is responsible for receiving notices sent to the address most recently provided by the Customer.
6.2 The Customer does not have the right to transfer the Rental Agreement or rent or otherwise assign any part of the Rental Unit to a third party without Pelican’s written consent. The landlord has the right to transfer or pledge the Rental Agreement to a third party.
6.3 The Customer does not have the right to store third-party goods in the Rental Unit or otherwise allow a third party to make use of the Rental Unit without Pelican’s written consent. The Customer is responsible for all damage caused by the Customer or by persons whom the Customer has allowed to enter the property or the Rental Unit.
6.4 A Pelican representative has the right to verify that the Customer has the appropriate right to use the Rental Unit or that a person in possession of the Customer’s code has the Customer’s consent to access the Rental Unit. The Customer must ensure that the person to whom the Customer has granted the right to access the Rental Unit is able to prove that such consent has been given. The Customer or the person to whom the Customer has given the above-mentioned consent must be able to present a valid identity document.
6.5 If the Customer causes a false alarm on the property or storage area by using an incorrect code or otherwise, the Customer is obliged to compensate all costs caused by the false alarm.
6.6 If the Rental Unit is affected by fire or another accident and the Rental Unit becomes unusable, the rental agreement shall terminate. In such case, Pelican is not obliged to offer the Customer other premises on the property for rent before or after the premises have been repaired/rebuilt.
6.7 Pelican provides lighting for the Rental Unit but does not supply any other electricity, water or heating to the Rental Unit unless separately agreed with the Customer. Pelican is not responsible for any interruptions in the supply of electricity, water or heating unless the interruption is due to a structural reason falling under Pelican’s responsibility.
6.8 Pelican guarantees that the air temperature in the Rental Unit remains above zero degrees in storage areas not intended for cold storage. The guarantee does not apply to power outages or other force majeure situations.
6.9 The Customer is obliged to personally verify that the Rental Unit and the areas outside it are suitable in all respects for the Customer’s use.

7. Insurance and liability
7.1 The Customer must ensure that the property stored in the storage unit is insured. The insurance coverage must cover the full actual value of the property, must remain in force for the entire duration of the agreement, and must correspond to the insurance coverage obtained if the Customer chooses to include the stored property in Pelican’s insurance arrangements. Pelican has taken out property insurance covering only the property managed by Pelican. Insuring the stored goods is solely the responsibility of the Customer.
7.2 Pelican may include the Customer’s property in insurance coverage against physical loss or damage, offered as part of Pelican’s own insurance arrangements. One condition is that the Customer has instructed Pelican to include the Customer’s property in Pelican’s insurance arrangements. Information on the insurance coverage of the insurance arrangement is included in the appendix to the agreement (“Summary of Our Insurance Coverage”). The insurance company alone is responsible for the insurance coverage under the insurance arrangement in relation to the Customer, and the Customer has no right to make claims against Pelican or any Group Company based on the insurance. If the Customer does not have appropriate insurance for the property stored in the Rental Unit, the Customer is obliged to take out insurance themselves or join the above-mentioned insurance arrangement to insure their property.
7.3 If the Customer refuses to include the stored property in Pelican’s insurance arrangements, the Customer must ensure that the property stored in the storage unit is insured as stated above in section 7.1.
Upon request by Pelican, the Customer must provide a copy of their insurance agreement and the insurance terms.
7.4 Pelican is not liable for damage to the Customer’s goods caused by fire, theft, pests, water damage, vandalism or similar causes. The Customer is obliged to insure the property stored in the Rental Unit against damage and theft for its full value. Upon request, the Customer must provide Pelican with written proof of the existence and scope of adequate insurance for the stored property.
7.5 The Customer is aware that the property in which the Rental Unit is located is also used for storing goods belonging to other Pelican customers, which may affect the indoor air quality of the property. Pelican is not liable for damage to the Customer caused by goods of other customers or their breach of contract.
7.6 The Customer is liable, regardless of fault, for all damage caused to the Rental Unit, unless it is proven that the damage was caused by Pelican’s fault or by a structural defect for which Pelican is responsible. In all cases, Pelican’s liability towards the Customer is limited to the amount payable under Pelican’s or the Group Company’s liability or other insurance in force at the time. The Customer is also liable, regardless of fault, for damage caused to Pelican’s premises other than the Rental Unit and to property located therein, as well as to property owned by third parties located on Pelican’s premises.

8. Customer database
8.1 Pelican acts as the data controller with respect to the Customer’s personal data, which Pelican may collect, transfer, store or otherwise process under this agreement. Pelican is committed to processing personal data in accordance with applicable data protection legislation.
8.2 Further information on Pelican’s processing of personal data and the Customer’s rights regarding such processing can be found in Pelican’s Privacy Policy and Customer Data Privacy Policy, which are available on Pelican’s website.

9. Breach and termination of agreement
9.1 Pelican has the right, without limiting its right to rely on other grounds for termination under the law, to terminate the rental agreement if the Customer, after two (2) written reminders, has not paid the rent within fourteen (14) days of the second reminder. The reminders shall be given at intervals of at least two (2) weeks. Pelican also has the right to terminate the agreement if the tenant does not promptly take corrective action after receiving written notice from Pelican. Pelican has the right to use the property in the Rental Unit as collateral to secure the tenant’s contractual obligations.
9.2 In a situation where the Rental Agreement has expired, Pelican has the right, without a court judgment, to dispose of the goods in the Rental Unit if the Customer has not removed them within 10 days of a written request. Pelican has the right to retain any proceeds from such disposal to cover overdue rent and any other receivables, sales costs and other costs related to the termination of the agreement. Any surplus proceeds shall be paid to the Customer in accordance with the law.
9.3 Pelican has the right to access the Rental Unit for the purpose of disposing of the goods.
9.4 The Customer must inform Pelican if a third party owns the stored goods or if a third party has a lien or right of possession to the stored goods.

10. Right of withdrawal
This section applies to consumers, i.e. a customer who has concluded a storage rental agreement remotely (online or by phone) and for purposes other than business activity.
10.1 As a consumer, you have the right to withdraw from the rental agreement without stating any reason, provided that you do so within the withdrawal period. The withdrawal period expires fourteen (14) days after the agreement or order has been made. To withdraw from the agreement, you must notify us in writing either by post to Pelican Self Storage, Kantelettarentie 1 A, 00420 Helsinki or by email to info@pelican.fi. The notification must be unambiguous and confirm your intention to exercise your right of withdrawal with respect to the storage rental agreement. You may use the withdrawal form attached to the storage agreement terms, but its use is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period of fourteen (14) days has expired.
10.2 Effects of withdrawal: If you withdraw from the rental agreement, we will reimburse you for payments without undue delay and no later than fourteen (14) days from the day on which you informed us of your decision to withdraw from the agreement, except for compensation for services already performed as referred to in section 10.3.
10.3 Commencement of use during the withdrawal period: If the Customer has started using the storage unit in accordance with the rental agreement before the end of the withdrawal period, the Customer is obliged to pay compensation for the use carried out up to the time of withdrawal. If the agreement has already ended before the end of the withdrawal period, the right of withdrawal no longer applies.
10.4 Consent to commencement of use: When placing an order in the online store, the Customer accepts that the use may begin before the end of the 14-day withdrawal period. The Customer acknowledges that in such case the right of withdrawal may be limited or cease in accordance with section 10.3.

11. Termination of the Rental Agreement
The notice period on Pelican’s part is one month. The notice period on the Customer’s part is one month; however, if the agreement is terminated no later than the 15th day of the month, the obligation to pay rent ends on the last day of that month. If the Rental Agreement is terminated on the 16th day of the month or later, the obligation to pay rent continues until the end of the following calendar month. Termination of the Rental Agreement must be made in writing. Upon termination of the Rental Agreement, the Customer is obliged to return the Rental Unit to Pelican empty and cleaned, in the same condition as it was at the time the Rental Agreement was concluded.

TERMS OF USE WHEN SELECTING THAT STORED PROPERTY IS INCLUDED IN THE COMPANY’S INSURANCE ARRANGEMENTS – SEE OUR SUMMARY OF INSURANCE COVERAGE.

Instructions and recommendations for packing and storage in Pelican’s facilities
These instructions will help you pack and store your belongings so that they remain in good condition until you need them again. Proper packing of stored goods is always the responsibility of the Customer, and Pelican does not supervise its implementation.

Packing instructions
• Fill boxes according to their dimensions so that partially filled or overfilled boxes do not collapse a carefully built stack.
• Label boxes and make a list of them so you know where everything is.
• Mark boxes containing fragile items so that you can handle them with care.
• Pack heavy items in small boxes so they are easier to move.
• Remove loose shelves from shelving units and pack them together in bundles.
• Disassemble everything possible and protect the parts with packing materials.
• Wrap furniture and other items in protective plastic to prevent dirt, dust and other deterioration caused by air quality.

Books and documents
• Pack books horizontally so that the spine is not damaged.
• Do not pack fragile items in the same box and fill empty spaces with packing material.
• Avoid overfilling boxes and use small cardboard boxes.

Clothing and textiles
• Pack clothes and textiles in airtight bags and store them hanging or in boxes.
• Food and other stains should be removed before storage.
• Pests can be a risk anywhere, so for safety add, for example, a moth repellent ball (“Raid”) or similar.
• There is plenty of additional information about pest control on the Internet, see e.g. www.hyonteismaailma.fi.

Dishes and decorations
• Cushion the bottom and sides of the box.
• Wrap all items individually, place bowls inside each other and glasses on top.
• Fill empty space with packing material.
• Mark boxes with a “fragile” label and do not place heavy items on top of them.

Furniture
• Disassemble furniture and protect the parts with packing materials.
• If a table cannot be disassembled, place it on the floor upside down.
• Lightweight chairs can be stacked.
• Finally, cover furniture with a light dust cover.

Lamps
• Pack and protect lampshades and bases separately.
• Pack small lamps in boxes and large ceiling lamps in bubble wrap or protective plastic.
• Do not store heavy items on top of fragile items.

Paintings and mirrors
• Pack well, protect corners and store upright.
• Use plastic or bubble wrap for packing, as it also protects against moisture.
• Place tape on the back of the items and make the packaging tight so that the wrapping material does not rub against the surface.

Metal, bicycles and tools
• Clean and wipe all metal surfaces.
• Tie long-handled tools such as rakes and shovels into bundles so they stay together.

Household appliances
• Secure the washing machine drum before moving (see the washing machine manual).
• Clean and dry the refrigerator and freezer and leave the doors slightly open.
• Other items can also be stored inside large appliances.

Instructions and recommendations for storage
• Ensure that the storage unit you choose is suitable for the goods being stored. The unit should be dry, clean, warm and ventilated.
• Place a base under the goods so that they are approximately 10 cm off the floor.
• Leave space around the goods so that air can circulate.
• Leave a walkway along the edge of the unit so that you can easily access your items.
• Place heavy boxes at the bottom and light and fragile items on top.
• Place frequently used items near the door.
• Store sofas, beds, paintings and mirrors upright whenever possible.
• Utilize all available space, including height.

Transport trolleys
• Transport trolleys are intended for all Customers. After use, return the trolleys to their designated places.
• Do not stand on the trolleys or allow your children to do so. The trolleys are not intended for transporting people.
• Load the trolleys carefully. Do not overload them.
• Use the trolleys only on level ground and with caution outside indoor areas.
• Trolleys must not under any circumstances be removed from Pelican’s premises.
• Do not use trolleys for storage in the Rental Unit. If it comes to our attention that you are using trolleys for storage or keeping them empty in the Rental Unit, we will charge for the trolley according to the daily rate.

Loading and parking area
• The driving speed in driving lanes must not exceed 15 km/h. Ask for assistance if visibility is poor.
• Park your vehicle only in designated areas. Remember that other customers must be able to move freely.

Inside the facility
• You are responsible for handling any waste; there is no waste disposal service for customers in the facility.
• The full costs of disposing of, removing, relocating and cleaning items, waste or goods left in loading areas, outdoor areas, storage units or indoor areas will be charged to the Customer.
• Do not let children out of sight and do not allow them to run around alone.
• Do not block access routes (corridors, gates, doors, driveways, etc.).
• If you see anything suspicious or someone endangering safety, contact the staff.
• Do not overload lifts. Place heavy items in the center.
• Do not use lifts longer than necessary. Remember that others may also need them.
• Stack your goods safely in the Rental Unit. Place heavy items at the bottom. Do not place heavy items high up against the walls.
• Do not stack above the height of the Rental Unit walls. If you need more space, contact staff.
• The maximum loading capacity in the building is 500 kg/m².

Fire safety
• The facility is equipped with fire alarms and emergency exits for your safety. Do not touch the alarms or block emergency exits.
• The alarm is activated in the event of a fire or a fire drill. Find the nearest emergency exit and leave the building immediately.
• Smoking is prohibited in all buildings of the facility. Persons violating the ban may be removed from the premises.

Information on safety and conduct in Pelican’s premises, which the Customer is obliged to follow for their own safety
Pelican aims to do everything possible to protect the safety of its Customers. The Customer is obliged to familiarize themselves with these safety instructions and comply with them so that Pelican can best ensure the Customer’s safety.

Driving into the facility
For your own safety, when entering or exiting the facility, use your personal access identifier. Make sure that no one else enters with you using the same door opening. Do not enter the facility using the same door opening as someone else. Always use your personal access identifier both when entering and leaving the facility so that we know who is present on the premises.