Privacy policy

The privacy of our customers is very important to Pelican Self Storage Group (“Pelican Self Storage”, “we” or “our”). This Privacy Policy explains how Pelican Self Storage collects and processes personal data and other information about users in its capacity as a data controller as defined in the EU General Data Protection Regulation and the ePrivacy Regulation.

1. Personal data we process and purposes of processing
We collect and process the following personal data about you:

A) Contact information, such as name, email address, phone number and the content of the survey you submit when you visit our website or submit a survey through our website;

B) Contact information such as name, address, email address, telephone number, social security number, bank details and any requests you make when you enter into a contract with us.

We use the personal data we collect about our customers when they use the website or enter into a contract with us to provide services and offers to our customers and to fulfil our obligations to our customers.

2. Third parties

- Transfer of Personal Data / Transfers to Service Providers
Pelican Self Storage may obtain certain services from external service providers who act as processors of personal data on behalf of Pelican Self Storage. These service providers may include, but are not limited to, providers of website, marketing or IT support services. External service providers may view and/or process personal information about you when providing services to Pelican Self Storage.
We ask these external service providers to comply with our data protection procedures to ensure the privacy and security of personal information about our customers.

- Other recipients
Pelican Self Storage may transfer personal data to the police, public authorities, legal advisors, external consultants or business partners as permitted by applicable data protection legislation. In the event Pelican Self Storage merges with or acquires the business or part of the business of another company, personal data may be transferred to third parties who are parties to such merger or business acquisition.

- International transfers of personal data
We may transfer personal data that we collect or otherwise hold/receive about you to recipients located outside the EU/European Economic Area (hereinafter collectively referred to as “EU”). These recipients may also process personal data about you. The recipient may be located in a country that ensures an adequate level of data protection as defined by EU data protection legislation (a list of these countries is available at http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm). A recipient located in the United States may qualify for the EU-US Privacy Shield data transfer agreement and is therefore deemed to ensure an adequate level of protection as defined by EU data protection law. Some recipients may be located in a country that does not guarantee an adequate level of protection as defined by EU data protection law. Pelican Self Storage will take all reasonable steps to ensure that personal data transferred outside the EU is adequately protected in accordance with applicable data protection legislation. When transferring personal data to countries that do not ensure an adequate level of data protection, we will ensure the protection of the personal data transferred by using appropriate safeguards, such as standard data protection clauses approved by the European Commission or a supervisory authority, or accepted operating procedures or certification mechanisms established by the recipient, in addition to binding and enforceable commitments by the recipient. You may contact us at the address listed in Section 7(Contact Us) below if you would like to see copies of the appropriate safeguards listed above.

3. Legal grounds for processing
We may process personal data concerning you on the following legal grounds:

- You have given your consent to the processing of personal data concerning you for one or more purposes;

- We need to process personal data about you in order to fulfil a contract we have with you or to take preparatory steps at your request before we enter into a contract with you;

- We need to process personal data about you in order to comply with a legal obligation imposed on us;

- We need to process personal data about you in order to protect your vital interests or the vital interests of another natural person;

- We will process personal data about you for the purposes of our legitimate interests or the legitimate interests of a third party, unless your interests or your fundamental rights and freedoms, which require the protection of personal data concerning you (in particular if you are a minor), prevent us from processing it for this purpose.

- Other legal grounds applicable to the processing of personal data, in particular the laws of the EU Member States.

In some cases, you may need to disclose your personal data to comply with a legal or contractual obligation or to enter into a contract with us or to obtain products/services you have purchased. You may also voluntarily disclose personal information about you.

For example, we may not be able to provide certain products or services if you do not provide us with your personal information. However, there are no legal consequences for you if you choose not to provide us with personal information about you, unless otherwise stated.

4. What rights do you have and how can you use them?
If you have given your consent to us collecting, processing and using personal data about you for certain purposes, you may withdraw your consent at any time, provided that the withdrawal of your consent applies to the future collection, processing and use of your personal data for those purposes. You may also object to the use of personal data concerning you for marketing purposes at no additional cost to you beyond the normal transfer costs.

Under applicable data protection legislation, you may have the right to (i) request to review the personal data concerning you, (ii) request the rectification of inaccurate personal data, (iii) request the erasure of personal data concerning you, (iv) request that we restrict the processing of personal data concerning you, (v) request the transfer of personal data and (vi) object to the processing of personal data concerning you (including the right to object to their processing for profiling purposes; in addition, you have other rights related to automated decision-making).

You can contact us at the address given in section 7(Contact details) below if you wish to exercise your rights.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

5. Cookies and other tracking technologies
Our website and applications use cookies. For more information on the use of cookies, please see our Cookie Notice.

6. How long do we keep personal data about you?
We will keep personal data about you for as long as necessary to provide you with the products and services you have purchased. At the end of our contractual relationship, we will either destroy or anonymise your personal data, subject to our legal retention obligations (for example, for tax purposes). We may retain information about your contact details and interests for a long period of time if you have given Pelican Self Storage permission to provide you with marketing materials. In addition, applicable law may require us to retain certain personal information about you for ten years after the applicable tax year. We may also retain personal information about you after the termination of our contractual relationship if personal information about you is required to comply with other applicable law or if we need personal information about you to bring or defend a legal claim or during the course of litigating a legal claim only as necessary. We will limit the processing of personal data about you after the end of our contractual relationship only to these limited purposes to the extent possible.

7. Contact
You can contact us at GDPR@pelicanselfstorage.com if you have any questions about this Privacy Policy.

8. Updating this Privacy Policy
We may update this Privacy Policy. Changes to this Privacy Policy will take effect on the date of their publication or in accordance with applicable law.