Insurance for goods
during storage
When you store your belongings at Pelican, they must be insured. You can choose Pelican’s insurance, specifically designed for storage, or use your own insurance if it meets our requirements.
Secure storage requires the right insurance
Security is important to us. That is why all storage units must have valid insurance.
Pelican’s own insurance has been developed specifically for storage in cooperation with Reason Global Insurance. It covers the value of your stored goods in many unpredictable situations – with no deductible.
No deductible
With Pelican's insurance, you don't pay a deductible for a covered loss.
Choose suitable insurance coverage
You can choose the insurance level based on the total value of the items you are storing.
We help you
If something unexpected happens, Pelican will help you with the processing of the claim.
What does Pelican's insurance cover?
Pelican’s insurance covers several unexpected events that can damage your belongings during storage.
Fire
Fire, lightning strike, or explosion
Water
Pipe burst, leak, or other water damage
Weather and nature
Storm, flood, or earthquake
Burglary
Theft related to a burglary
Vandalism
Damage to your goods caused by vandalism
Pests
Moths, beetles, and other pests when the damage is due to an external cause
How to take out Pelican insurance
When you rent a storage unit online, you select the insurance coverage during the rental process.
The insurance is part of your rental agreement and takes effect on your chosen move-in date.
If you rent a storage unit by phone or at one of our locations, we will help you choose the right insurance.
Do you want to use your own insurance?
You can use your own insurance if it meets Pelican’s insurance requirements.
You must be able to prove that your storage unit is properly insured. Reservations cannot be made online with your own insurance. Instead, visit a Pelican location and bring proof of your insurance coverage.
Do you have questions about insurance?
Are you wondering about the level of coverage, what is included, or using your own insurance? Contact us or visit your nearest Pelican location – we are happy to help.
Frequently asked questions about insurance
Does my storage unit need to be insured?
Yes. At Pelican, all storage units must have valid insurance. You can choose Pelican’s insurance or use your own insurance if it meets Pelican’s insurance requirements.
Why do my goods need to be insured?
Insurance protects you from financial consequences if your goods are damaged as a result of an accident.
What does Pelican's insurance cover?
Pelican’s insurance can cover damage caused by, for example, the following reasons, in accordance with the insurance terms:
- Fire, lightning strike, and explosion
- Storm, flood, and earthquake
- Pipe burst, leak, and water ingress
- Burglary and theft
- Vandalism
- Moths, insects, and other pests when the damage is due to an external cause
The exact insurance coverage, compensable damages, and limitations are always stated in the current insurance terms and conditions.
Is there a deductible in Pelican's insurance?
No, there is no deductible with Pelican’s insurance in the event of a compensable loss.
How do I choose the right insurance level?
Choose an insurance level that corresponds to the total value of the items you are storing. If you are unsure, Pelican staff members will help you choose a suitable level.
How do I take out Pelican insurance?
When you rent a storage unit online, you select the desired insurance level during the rental process. The insurance is attached to your rental agreement and takes effect on your move-in date.
If you rent a storage unit by phone or at a Pelican location, our staff will help you with taking out the insurance.
Can I use my own insurance?
Yes, if your own insurance covers the storage unit and meets Pelican’s insurance requirements. You must be able to prove your insurance coverage in accordance with Pelican’s insurance terms.
Can I rent a storage unit online if I use my own insurance?
No. If you want to use your own insurance, you should contact our customer service or visit a Pelican location and bring proof of insurance coverage. Our staff will then help you with the rental agreement.
Alternatively, you can initially rent the storage with Pelican’s insurance and provide your own insurance certificate within 14 days, and we will remove Pelican’s insurance from the agreement and refund the insurance amount you have already paid.
What do I do if my goods are damaged?
Contact Pelican as soon as possible. If the damage is covered by the insurance, Pelican will help you with the claims process.