Yes, and changing units is free of charge. If you suddenly need less or more storage space, we can help you quickly. We can offer you either a smaller or larger storage unit, or an entire additional unit, depending on which option is best for you.
Frequently Asked Questions
Remember, you can always contact our friendly staff if you have any questions.
Call us at 0207 007 700
Email us at info@pelican.fi
Or drop by one of our locations – we offer a cup of coffee while we go through your needs and suitable solutions.
Information about storage units
Is storage safe?
Yes. All Pelican locations have CCTV, alarms, and access control. Access to the area requires the use of the Pelican Smart Access app. Staff are on-site on weekdays from 10:00 to 18:00 and on Saturdays from 10:00 to 14:00. Our Turku location serves customers on weekdays from 10:00 to 17:00.
Are the storage units damp and cold?
No. When you rent a storage unit from Pelican, you do not need to worry about dampness or cold in your unit. All our storage facilities have heating and ventilation to ensure that the humidity in your unit remains normal.
Is there enough space in the units?
Yes. We have storage units of various sizes ranging from 0.75 to 50 m2, and we can select the most suitable size for your specific needs. The height of our units is usually around 2.6 meters. If you need more vertical space, we also have taller storage units. Contact us at 0207 007 700 to learn more about the options.
Can I change the size of my unit?
When can I visit my storage unit?
You can easily visit your storage unit every day from 5:30 to 22:00. If you need assistance, our customer service is open in the Helsinki metropolitan area on weekdays from 10:00 to 18:00 and on Saturdays from 10:00 to 14:00. Our Turku location serves customers on weekdays from 10:00 to 17:00.
How much space do I need?
If you are not sure how much storage space you need, you can use our size calculator for help or feel free to contact us, and we will help you choose the solution that best meets your needs. Call 0207 007 700 or fill out a contact request here.
Specialized storage
What is a garage-style unit?
You can drive a car or van directly to the door of the unit, making loading and unloading quick and easy. All units are in a monitored area that you can only access with your personal access tag.
Other facilities
Some of our properties also have spaces that were not built for storage use. These spaces range in size from a few square meters up to a thousand square meters and are generally 100% leased. The spaces are used for purposes such as production space, offices, retail space, and also for storage. You can inquire about these spaces at info@pelican.fi
Does Pelican rent parking spaces?
Yes, some of our locations offer indoor and outdoor parking spaces for monthly rent. Call 0207 007 700 for more information.
Booking
How do I book a storage unit?
You can book a storage unit electronically on our website, allowing you to access the unit within ten minutes. You will receive a confirmation directly to your email. Alternatively, you can contact any of our locations or send a preliminary booking request through our website. This allows you to view the unit you are renting in advance.
Is a booking request binding?
No, a preliminary booking request is not binding and is free of charge. Payment is only made once the contract is finalized at the location or electronically.
Do I have to commit to the unit for a long time?
No. At Pelican, you can terminate your contract to end at the end of the same month, provided you notify us of the termination by the 15th of that month, unless otherwise agreed.
What information do you need when I rent a unit from Pelican?
For security reasons, we verify your identity and personal identity code. If you do not have a Finnish personal identity code, you will need a passport and another form of photo ID to rent a unit.
Bringing items to storage
Does Pelican offer moving services?
Yes, we collaborate with reliable moving services such as Muuttohaukat and Muuttovelhot. You can find more information here or by contacting us at 0207 007 700.
Do you rent trailers?
Yes. If you want to move your items to our storage yourself, you can book a Pelican trailer for free. You can find more information here.
Do you provide moving boxes and packing materials?
Yes, you can purchase moving boxes and packing supplies from Pelican. Come and see our comprehensive selection at any location or view the products here.
Payment
What will I be charged?
If you are using Pelican’s services for the first time, you will be charged a €20 setup fee and a €19 lock fee. If you have been our customer before, you will not be charged a setup fee. You can also reuse an existing lock, so you don’t have to buy a new one.
Can I use my own lock for my unit?
Pelican uses special locks on storage doors to ensure the security of the storage. A lock set with keys can be found inside the unit you rent. If you have used Pelican’s services before and have a Pelican lock, you can reuse the same lock.
What payment methods do you accept?
When you make a contract at our location, the first invoice is always paid on-site. You can pay with most common domestic and international debit and credit cards, MobilePay, and cash. In the future, the rent will be automatically charged to your card, or you can order an e-invoice or an invoice to your email and pay it via online banking, or pay at the store with a card.
What happens if my payments are late?
We will send you a friendly reminder about the matter. If you do not respond to the reminders sent, there is a risk that you will incur additional costs. If you continuously ignore the reminders, we will have to block your access to the storage facilities.
Security and insurance
Is insurance mandatory?
Yes. Pelican requires that your storage unit is insured. The price of the insurance is determined by the size of the unit and the total value of the items you are storing. The price of the insurance is not included in the offer or the monthly rent shown on the website.
How does Pelican's insurance work?
In the event of damage, contact the staff at the location immediately. They will assist you with the insurance process so that you receive compensation as quickly as possible. You can read more about our insurance terms here.
Storage for businesses
Does Pelican have a recycling point for packing materials and cardboard?
Yes. As our business customer, you can sign a waste management agreement, so you don’t have to spend time disposing of waste elsewhere. Contact 0207 007 700 for more information on locations where customer waste management is available.
Can you receive my shipments when I am not present?
Yes. Our staff can receive your shipments on weekdays from 10:00 to 18:00 and on Saturdays from 10:00 to 14:00. During this time, we can receive your packages and keep them in our receiving storage until you can come and move them to your own unit. You will receive a text message from us once we have received your package.
Can I borrow carts?
Yes. All our locations have hand trucks, pallet jacks, platform carts, and ladders that you can borrow for free on our premises.
Is there electricity and lighting in the unit?
Some units have lighting, but we cannot provide electricity for security reasons.
Can I park my car in front of my unit?
Yes. If you have a garage-style unit, you can park your car directly in front of the unit. At some locations, it is possible to drive a car into the indoor loading area. Parking at the locations’ parking lots during your visit is free.
Can my business operate from a Pelican storage unit?
Yes, it is possible. We have several customers who actively use storage units to run their businesses. Most of our locations have a workstation and free Wi-Fi for business customers to use. Additionally, we always offer fresh coffee.
Other
Do you offer coffee?
Yes. You can always get free coffee or tea at our store. Welcome!
What happens if I lose the key to my unit?
When you buy a lock from Pelican, you receive a lock set with keys. If the keys are lost, we can remove and replace the lock for a separate fee.
How do I end my storage rental?
If you wish to terminate your contract, please contact the staff at the location. You can find the contact information for the locations here. Termination must be done by the 15th of the month if you want to terminate the unit by the end of that month.
Is parking free?
Yes. You can park in the locations’ parking lots for free during your visit. If you are interested in renting a parking space for a longer period, please contact our staff or read more here.
Is there anything I cannot store in a Pelican unit?
Flammable substances, explosives, liquids, food, or anything illegal cannot be stored in the unit. For everything else, we have plenty of space. See the general terms and conditions for more detailed information.